Suomi.fi Finnish Service Catalogue

All relevant information on public administration services in one place

Suomi.fi Finnish Service Catalogue is a concentrated data repository where organisations that either have the obligation or right to use it provide information on the services and service channels they offer as well as information on the organisation connected to the service.

The right to use and the obligation to use the Finnish Service Catalogue is regulated by the so-called National Architecture for Digital Services law which regulates the production and use of common governmental e-service support services  (571/2016). The Finnish Service Catalogue is developed and maintained by Population Register Centre.

Suomi.fi Finnish Service Catalogue forms a directory of primarily public services available n Finland, and its data model is intended as a common national data structure.

The Service Data Repository data model (in Finnish) connects services and service channels with topic categories as well as target groups and life events so that the service data is not solely based on structures, but on situations and customers’ needs.

The basis for the Finnish Service Catalogue data model is the JHS 183 recommendation. In the future, JHS 183 will be updated to correspond with the Finnish Service Catalogue data structure.The data in the Finnish Service Catalogue is, as far as content is concerned, completely public and technically open data that can be used for different purposes in administration as well as the private sector. Typical contexts of use in the public sector include various online administration services provided for citizens and businesses. The first to present the Finnish Service Catalogue data is Suomi.fi Web Service Suomi.fi.

Benefits

Benefits for end-users

The end-user sees the data as consistently presented service data, regardless of the web page or the context where it is used. The end-user can easily and consistently find the service related data by using search words, regardless of the organisation providing the service.  For the end-user it is important that the data can be trusted and that the services have been described based on the needs of the customer and the situation. In addition, the understandability, accuracy and comparability of the data are essential. Showing data on a map and adding to it also provides additional value to it, for example, by routing and accessibility data.

Benefits for the user organisation

Suomi.fi Finnish Service Catalogue enables an excellent searchability of data and enables the service data to be produced at one time, as part of normal service production.

Other benefits include:

  • Data updated or integrated in the Finnish Service Catalogue can be utilized in any online service by using an open interface. As part of the implementation, the Population Register Centre is developing easy ways to produce the Finnish Service Catalogue data into, for example, the most commonly used publication systems.
  • With the use of the Finnish Service Catalogue data model, such a detailed description of the service can be provided that the amount of unnecessary customer queries and contacts is  reduced. The main focus is on the customer as a user of services, not the organisation. When a user is searching for services they can find all the services for the same topic or situation with one search in one place.
  • With the help of the Finnish Service Catalogue, all data on public administration services is produced semantically consistently regardless of the level of government, governmental area or service channels.
  • The Finnish Service Catalogue data creates a digital image of the situation in the public administration service field that can be viewed from several points of view offered by the Finnish Service Catalogue data model. Data analysis may also be used to recognise overlapping and interacting services more effectively than now. All this will support leading with information in the overall development of services in the national level.
  • The user organisation will be given a tool to manage its own service production via the Service Management service offered by Population Register Centre.

How does the service work?

Start using Suomi.fi Finnish Service Catalogue

What are the services provided by the organisation you represent and where are they available? What is the purpose of  your organisation? These questions create the basis for the implementation of the Finnish Service Catalogue. Working on content is central during the implementation phase, but in addition to that, it is also important to define the role of the Finnish Service Catalogue and set goals for its use.

During the implementation phase it is also important to make sure that the persons in charge of the services have action models and processes for updating the data, and to pay attention to the quality of the service descriptions. More information on implementation related training:

https://esuomi.fi/palveluntarjoajille/palvelutietovaranto/perustietoa-ptvsta/ptv-koulutukset-ja-materiaali (in Finnish)

Producing and managing data

In practical level, data is produced to the Finnish Service Catalogue either manually via the Finnish Service Catalogue interface or by producing the data matching the Finnish Service Catalogue quality requirements by using a standardised input interface. One alternative for producing data is a mix of the two methods mentioned.

FinnishServiceCatalogue1
Before choosing either option, the service provider must register as a user of the Finnish Service Catalogue and accept its terms of use. The management of data starts as soon as the first data is produced and published in the Finnish Service Catalogue.

More detailed instructions on how to produce data to the Finnish Service Catalogue can be found in

https://esuomi.fi/palveluntarjoajille/palvelutietovaranto/ptv-tietojen-tuottaminen-yllapito-ja-hyodyntaminen/ (in Finnish)

Needs for change and costs

The user organisation must describe its services according to the common data model. Each organisation describing its services to the Finnish Service Catalogue is required to do the description work and the subsequent data maintenance itself.

Connecting to the Finnish Service Catalogue and its use is free. The organisation will pay for its own implementation costs. The costs include, among others, the labour related to the production and the administration of the service data, and the technical integration and adaptation related to the interfaces when the organisation wants to either produce or utilize the Finnish Service Catalogue data via an interface.  Public sector user organisations may receive funding or governmental aid in order to implement the Finnish Service Catalogue.

Contact us by filling the “Become a service provider” form. (in Finnish)

More information

ptv-tuki(a)vrk.fi